Shipping policy

Shipping Policy

Thank you for shopping at Metro Muscat We're committed to delivering your order accurately, in good condition, and on time.

Shipping Methods and Timelines:

  • We offer standard shipping.
  • Orders are typically processed and shipped within 2 to 7 business days from the date of purchase.
  • Estimated delivery times:
    • Standard Shipping: 2 to 7 business days.

Shipping Costs:

  • Shipping costs vary based on the shipping method selected and the destination.

Order Processing Time:

  • Orders are processed within 2 business days. Orders placed on weekends or holidays will be processed on the next business day.

Tracking Orders:

  • Once your order is shipped, you will receive a shipping confirmation email with tracking information. You can also track your order directly on our website.

Shipping Restrictions:

  • We do not ship to PO Boxes or APO/FPO addresses.
  • Certain items may have restricted shipping options due to legal or logistical constraints.

International Shipping:

  • We currently do/do not offer international shipping.

Lost or Damaged Items:

  • In the rare event that your order is lost or damaged during transit, please contact our customer support team at info@metro-muscat.com within 10 days of delivery.

Returns and Exchanges:

  • Please refer to our Returns & Exchanges Policy for detailed information on returning items purchased online.

Holiday Shipping:

  • During peak seasons and holidays, please expect longer processing times and possible delays in delivery due to high order volumes.

Contact Information:

  • If you have any questions about our shipping policy, please contact us at info@metro-muscat.com or 94949423 during our business hours.

Policy Updates:

  • We reserve the right to update our shipping policy at any time. Updates will be posted on this page.